Refund policy
Refund & Return Policy
If you are not entirely satisfied with your purchase, we’re here to help. Our policy lasts 30 days from the date your item is delivered. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns To be eligible for a return:
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Your item must be unused, in the same condition that you received it, and in its original packaging.
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Items must include all original components (e.g., full keycap sets, cables, accessories).
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To complete your return, we require a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer. Contact us first at support@vitalneedz.com for return authorization and the correct return address.
Return Shipping Costs
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Customers are responsible for paying their own shipping costs for returning non-defective items. Shipping costs are non-refundable.
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If you receive a refund, the original cost of shipping will be deducted from your refund.
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For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at support@vitalneedz.com with your order number and clear photos/videos of the issue. We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.
Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days